Topping-Up your pre-paid account
If you are using the portal on a pre-paid basis, you will need to top-up your balance from time to time in order to continue sending messages. You can also set alerts to notify you when your credit balance drops to a nominated amount, as well as setting up automated top-ups to prevent you from running out of credit.
If you are an admin on the parent account, the “Top-up” button always sits at the top of the page, no matter what screen you are currently viewing. If you are using a sub-account, you will need to switch to the parent account by clicking on your account name and selecting the parent account from the dropdown:
Note - only admins have access to the top-up function. If you are a User and wish to top-up an account, speak to your account admin about changing your role in the web portal.
The “Top-up” button always sits at the top of the page, no matter what screen you are currently viewing.
Click the Top-up button to start. if this is the first time you are topping up, you will be prompted to add a payment method:
Next, add the number of credits you would like to add to your account. The table on the right shows you the pricing tiers (and will highlight which one is being used based on your credit volume), and the credit volume you enter is automatically calculated as a monetary value in real-time:
The first time you top up, you will need to add a payment method in the form of a credit or debit card.
Enter the card details and click “Add Card”:
If you just want to top up your account this once, click “Top-up”
Setting a Balance Notification
You can set up an alert to notify you when your credit balance drops to a nominated amount. Do this by ticking the “Send a balance notification” and enter the credit volume threshold at which you want to receive the notification:
Now, When your credit balance drops to this amount, you will receive an email alerting you to the fact, while inviting you to top-up your account
Setting an Automatic Top-up
You can set up an automatic top-up so that you don’t get caught out by running out of credit when you need it most.
To do this, click the tick-box next to “Automatic top-up” and then setting the credit threshold at which the automatic top-up will be triggered, followed by the credit amount by which you wish to automatically top-up the account:
Editing your Balance Notification and Automatic Top-up
You can alter your settings any time by clicking on “Account” in the left-hand menu, and then “Billing”:
Then, just click “Edit” in the top right of the “Subscription Details” box:
Here, you can change your Balance Notification settings, as well as your Automatic Top-up settings:
If you would like to talk to someone about moving over to a post-paid plan, contact us at firstname.lastname@example.org
As a post-paid plan holder, you will be able to get access to add-on features such as Automation